Xfinity (Comcast) Video On Demand-Error 7

Why Vod error 7 happened and how to fix it



First of all understand that vod is a network between your tv and xfinity main frame system ,where you access the huge library,but what happen when your signal inside your house is unbalanced or,you have noise,heavy tx on your line,that answer is that error,error is a meaning of missing ip address on this receiver due a bad signal coming to this location a bad receiver or bad quality on the wiring that is impiding the proper communication,a quick fix is hard reset but it is just a quick fix

--I have seen from top to bottom the following problem
1-oxidation tips or barrel
2-bad receiver
3-heavy oxidation inside cable,this apply for people who live close to sea water
4-unbalance signal

Thanks for your reading,from
Commtech 4 Xfinity tech
Uverse Technitian level 3

Error Code	Issue	Action Required
ERR-7	We cannot process your order at this time.	Please unplug the power to your box for one minute and plug it back in.  If the problem persists, chat with us. Reference ERR-7.

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Mos t common  XFINITY®  On Demand  error  codes

Introduction

Below is a list of the most common XFINITY® On Demand error codes. If the error you are receiving is not listed below, please check the forums or chat with us.

Most common XFINITY On Demand error codes

• CL-7
• CL-13
• CMOD-4
• CMOD-54001
• CMOD-54002
• CMOD-8
• ERR-36895
• ERR-36896
• ERR-4
• ERR-7
• ERR-65532
• SRM-18
• SRM-20
• SRM-24
• SRM-8
• SRM-8001
• SRM-8012
• SRM-8017
• SRM-9001
• VM-255

Error Code	Issue	Action Required
ERR-36895	A subscription is required to view this program.	Please chat with us for ordering information.  Reference ERR-36895.
Error Code	Issue	Action Required
ERR-4	Title is currently unavailable.	We apologize. This title is no longer available. Please try another title or chat with us.  Reference ERR-4.
Error Code	Issue	Action Required
ERR-36896	XFINITY On Demand services not activated.	Please chat with us.  Reference ERR-36896.
Error Code	Issue	Action Required
ERR-7	We cannot process your order at this time.	Please unplug the power to your box for one minute and plug it back in.  If the problem persists, chat with us. Reference ERR-7.
Error Code	Issue	Action Required
CL-7	We cannot process your order at this time.	Please unplug the power to your box for one minute and plug it back in. If the problem persists, chat with us. Reference CL-7.
Error Code	Issue	Action Required
CMOD-8	This title is no longer available.	We apologize. This title is no longer available. Please try another title or chat with us. Reference CMOD-8.
Error Code	Issue	Action Required
ERR-65532	We cannot process your order at this time.	Please unplug the power to your box for one minute and plug it back in.  If the problem persists,  chat with us. Reference ERR-65532.
Error Code	Issue	Action Required
SRM-8001	We cannot process your order at this time.	Please wait 5 minutes and try again. If the problem persists, chat with us. Reference SRM-8001.
Error Code	Issue	Action Required
SRM-8	We cannot process your order at this time.	Please try again.  If the problem persists chat with us. Reference SRM-8.
Error Code	Issue	Action Required
CMOD-4	We are unable to process your request.	Confirm connections are tight. If the problem persistschat with us. Reference CMOD-4.
Error Code	Issue	Action Required
CMOD-54001	We are unable to process your request.	We apologize. We're unable to process your request due to a set-top box error. Please chat with us. Reference CMOD-54001.
Error Code	Issue	Action Required
CMOD-54002	We are unable to process your request.	We apologize. We're unable to process your request due to a set-top box error. Please chat with us. Reference CMOD-54002.
Error Code	Issue	Action Required
CL-13	We are unable to process your request.	Confirm connections are tight. If the problem persistschat with us. Reference CL-13
Error Code	Issue	Action Required
SRM-18	We are unable to process your request.	Confirm connections are tight. If the problem persistschat with us. Reference SRM-18.
Error Code	Issue	Action Required
SRM-20	We are unable to process your request.	Please try again.  If the problem persists chat with us. Reference SRM-20.
Error Code	Issue	Action Required
SRM-24	We are unable to process your request.	Please try again.  If the problem persists chat with us. Reference SRM-24.
Error Code	Issue	Action Required
SRM-8012	We are unable to process your request.	Please try again.  If the problem persists chat with us. Reference SRM-8012.
Error Code	Issue	Action Required
SRM-8017	We are unable to process your request.	Please unplug your box for one minute and plug it back in. If the problem persistschat with us. Reference SRM-8017.
Error Code	Issue	Action Required
SRM-9001	We are unable to process your request.	Please try again.  If the problem persists chat with us. Reference SRM-9001.
Error Code	Issue	Action Required
VM-255	We are unable to process your request.	Please unplug your box for one minute and plug it back in. If the problem persistschat with us. Reference VM-255. http://customer.comcast.com/help-and-support/cable-tv/top-video-on-demand-error-codes#cl7 http://commtech4.proboards.com/index.cgi?board=cabletv&action=display&thread=4