Tuesday, November 5, 2019

Why does my game beta not open at all or close immediately after it lunch it?

Age of Empires Beta Installation FAQ

I received a beta invite for the Steam platform; how do I install it?
Step 1 of 2: Activate the Beta
  1. Select and copy ( CTRL + C ) the Steam key from the invite email.
  2. Launch Steam. (If you do not have Steam, you can download it here.) Login with your Steam account.
  3. Click the Games menu at the top of the application window.
  4. Select “Activate a Product on Steam…” from the dropdown menu.
  5. Follow the on-screen instructions to reach the below screen:
  6. Paste ( CTRL + V ) the Steam key into the activation window and click Next.
  7. Select the game and click Finish.
  8. You should now see the beta product added to your Games Library.
Be sure to take the time to download the game and all of the required files. It may take some time to download everything you need to jump in and play.
Step 2 of 2: Unlock the Beta
  1. Select and copy ( CTRL + C ) the beta password from the invite email.
  2. Locate the beta product in your Games Library.
  3. Right-click the game title and select Properties at the bottom of the menu.
  4. In the window that appears, select the BETAS tab on the top right.
  5. In the next field, paste ( CTRL + V ) the beta password (not the Steam key!) and click Check Code.
  6. You will receive a confirmation message stating “Access code correct…” below the text field.
  7. Select closed beta – Closed Beta from the dropdown menu. You must select this option in order for the beta to be unlocked. You should notice the game begin to update in the background.
  8. Select Close in the bottom right of the Properties window.
  9. You are now able to Play the beta product!
    1.  NOTE: If you get a “missing executables” error, please redo Step 2, and make sure to do point #7.

I received a beta DLC invite for the Steam platform; how do I install it?
  1. Select and copy ( CTRL + C ) the DLC token from this invite email.
  2. Launch Steam and login to the account that has the main product in its Games Library.
  3. Select “Activate a Product on Steam…” from the dropdown menu.
  4. Follow the on-screen instructions and paste ( CTRL + V ) the DLC token when prompted for a Product Code.
    Note: Steam may begin installing the DLC once you finish the redemption process. If this happens, you can skip to Step 7!
  5. Open your Games Library and single-click on main product.
  6. Under the DLC section of the game details page, select the checkbox for the beta DLC if it is not already checked.
  7. Wait for the DLC to install.
  8. Launch the main product.
    Note: If the DLC added a new feature or option to the game, you may need to enable it from an in-game Options menu.

Make sure step 2 is completed

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