Sunday, February 26, 2017

Learn how to request an unlock code to allow your phone, tablet, mobile hotspot, or other device to operate on another compatible wireless network

Unlock device

Learn how to request an unlock code to allow your AT&T phone, tablet, mobile hotspot, or other device to operate on another compatible wireless network.

STEP-BY-STEP

Request a device unlock
If you have a myAT&T account, you can verify your device is eligible before you submit a request to unlock your device. Visit verify device unlock eligibility to learn how.

If you don’t have or are unable to log in to your myAT&T account, follow the steps below to submit a request to unlock your device.

Main steps

To unlock your AT&T phone or tablet to work on another wireless carrier’s network:
  1. Go to att.com/deviceunlock (page best viewed from a desktop or tablet).
  2. Read and agree to the eligibility requirements to unlock your device.
  3. Complete and submit the form.
  4. You'll receive a confirmation email with your unlock request number.
  5. Select the link in the email within 24 hours of receipt to confirm your unlock request.
  6. AT&T will respond within two business days.
  7. If your request is approved, AT&T emails the unlock code and instructions to unlock your device to you.
  8. The unlock code is located near the top of the approval email.
  9. Follow the instructions in the email to unlock your device.
  10. iPhone doesn’t use an unlock code. After receiving the email approving your unlock request, remove the AT&T SIM card and insert the new carrier SIM to begin set up.

Additional steps

To determine the status of your request or resend the instructions to unlock your device:
  1. Visit Check Your Unlock Status.
  2. Enter the IMEI number (dial *#06# to get your device IMEI).
  3. Enter the Request number.

You can also download the AT&T Device Unlock Instructions (PDF, 670KB).
https://www.att.com/deviceunlock/?#/

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