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Tuesday, February 24, 2015
Troubleshoot problems with installing updates
An automatic troubleshooter is available that fixes some problems
with Windows Update, and it might resolve this
error for you.
Did you try the update again
manually? There are some errors that are just a matter of bad timing, and
they can be caused by busy websites, overworked Internet connections, or a
number of other factors. These problems can sometimes be corrected by trying to
update again. Here's how to check for updates manually:
If an error message about license terms or cancelled updates is
displayed, click Try again, and wait until you are
prompted to review the license terms.
Accept the license terms, and wait to see if the update is
Is there enough free disk space
on your computer? If you need more free space on your hard disk, you
might need to uninstall programs, delete your temporary Internet files, delete
files that you don't use, or empty the Recycle Bin, and then try again to
Did you cancel the installation
process or disconnect from the Internet? It's fine if you did. Just check
for updates again and install any updates that were cancelled or
Were you installing a driver
updates for devices such as video cards can occasionally cause errors because
the files being installed are corrupt or aren't the correct files for your
version of Windows. Windows Update should provide you with the most
up-to-date drivers for your verison of Windows. However, if you have a problem installing
device drivers from Windows Update, contact
the manufacturer of the device. For more information, see Update a driver
for hardware that isn't working properly.
What else can I do? If the
previous questions don't address the problem, you can learn more about what
happened and what to do next by reviewing any error messages that are displayed
in Windows Update.
When you start your computer after it has missed a scheduled
update, it will check for updates. You can choose to install them immediately,
or postpone them. If your computer is on during the next scheduled update, the
updates will be installed. If new updates are ready to be installed, you can
also install them before turning off your computer. When updates are waiting to
be installed, you'll see a shield icon on the Windows Shut Down button .
Some updates apply to files or services that Windows is using. These types of updates can't be
installed while Windows is running so you
should save your work, close any open programs, and then restart your computer
to finish the update process.
There are several reasons why this might happen. If you purchased
your computer with the device
you are updating the driver
for, you should first check with the computer manufacturer for a driver. Most
computer manufacturers use third-party brands of devices, such as video or audio
cards. In some cases, the manufacturer might have modified drivers to use with
your computer, while the third-party device company will have more generic
drivers. Installing a generic device driver, even though it's written by the
device manufacturer, can sometimes cause problems.
The other reason might be that the version of the driver might not
work for your device or computer. Hardware devices are often revised but still
retain the same name. It is possible to use the latest driver, but not have it
work correctly. In this case, you might need to revert to a previous version of
the driver for that device. Check the computer or device manufacturer's website
for a version of the driver specifically for your device, or remove the driver
and restart your computer to reinstall the older driver. For help with these
steps, see Update a driver
for hardware that isn't working properly.
If Windows Update displays an
error code or error message, search Help and Support using the error code or
error message as your search terms. To include the latest Help content in your
search, make sure that you’re searching Windows Help online.